Q Upholstery
Terms and Conditions
• The Contract shall exist between Q Upholstery and the client.
• The contract will include those instructions written into the contract only.
• Our quote valid for 1 month.
1. Any additional instructions must be confirmed in writing and a priceagreed for the additional work and materials, before the work
canproceed. Additional work, which may not be apparent when the estimate was provided, will be advised to the client on discovery, and a
course of action agreed. This includes frame repairs, which are hidden by upholstery.
2. Q Upholstery endeavour to deliver items forming part of this contract atthe specified time, my obligation however, is to deliver
on time providingthat the materials to complete the work are available at the time the work is to be undertaken. We will keep the client
informed at all times of supply problems, or other factors, which can affect delivery times.
3. All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned,
and this advice must be written into the order.
4. All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety)
Regulations1988. All new covering fabric supplied by us will comply with theregulations with the exception of covers which contain 80%
natural fibres,when it is acceptable to use an interliner which complies with theregulations. Furniture manufactured prior to 1950 does not
come withinthe scope of the 1988 Regulations with regard to filling or cover.
5. We reserve the right to apply a 15% surcharge for handling fabrics not supplied by us.
6. With regard to the client’s own material: When a client supplies his/her own materials, it is their responsibility to ensure that the fabric is
suitable for the purpose for which they intend to use it and that it complies with therelevant regulations in force with regard to Fire and
Safety (as described inclause 4).
7. We will do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take
responsibility for materials which are supplied by ourselves ONLY; covering fabric supplied by the clientis at their own risk. Shortage of
covering fabric supplied by the client is the client’s responsibility and not ours.
8. Printed and woven fabrics: Where printed and woven fabrics will not pattern match accurately we will inform you for further instructions.
9. Fabrics sent direct to us must have the clients name clearly marked on the delivery note so we can check, on your behalf, that we have
received the correct fabric.
10. Please request fabric companies to roll all fabric on tubes, with no more than one fabric per tube. One continuous length of fabric should
be used unless an extra amount is taken into account for pattern matching. We will do our best to remove creases but this cannot be
guaranteed.
11. We cannot be held responsible for fabric flaws. If we cannot cut around them you will be notified.
12. Any problems with an order, whether your (the client) fault or ours must be brought to our attention within seven days of receipt of the
order. There after charges will be made for any corrections. We will not be held responsible for charges if you have another company make
corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not our fault.
13. We reserve the right to apply a minimum of £50.00 charge to repair accidental damage not caused by ourselves.
14. Insurance Claims: We undertake all work on behalf of the client named overleaf. However, it is they who are responsible for the
payment of the account. In the case of insurance companies and insurance work, We will undertake the work on the clear understanding that
the account will be paid by the client named overleaf, when the account becomes due as described in clause 19.
15. Where the work is undertaken is in relation to an insurance claim. A 100% payment of materials and 50% payment of labour on
acceptance of the estimate will be payable by the client, unless an agreement exists between us and the insurers to pay the account directly.
15.1. After the collection you will receive invoice for the labour cost and the material (if we order the material for you). The half of the
invoice has to be paid in advance (deposit).After we finish the job we send photo to confirm the job has been done and waiting for the rest of
the invoice to be paid after we receive the 2nd payment than the item ready for delivery.
16. Rush orders will incur a surcharge of 20%
17. Carriage charges extra; We don't have 100% responsibility for the van driver in case any damage on the delivery after we finish the job
(the delivery company has its own insurance); however we have to discuss how is that happen and we fix it for free if it is small damage to
avoid any misunderstanding and to keep our customers happy.
18. Holiday cut off dates: Orders and fabrics must be received by 15thDecember for pre-Christmas Delivery
19.1. If we mention the job can be finish on specific day than it can be few days before or after couldn’t be 100% guarantee.
19.2. If the item left in our workshop and the customer not respond for 4 weeks than we charge the storage for the item £4 to £9 pound a day
can be up to £20 depends how big is the item and how much space.
19.3. Any issue, problem, damage, with the item has to be reported immediately after receiving it (before the item has been used) within 6
hours maximum, however we still can help and advice with complain that reported after the the item has been used or after the above time
and fix the small issue but charges will apply to fix big issues.
20. Complaints will be dealt with as quickly as possible and successful resolution of the same will be our prime objective. Complaints,
which cannot be resolved by us, may be referred to The Association of Master Upholsterers, who will arbitrate and suggest a course of
action, which is acceptable to both parties. The Association may charge a fee for this service.www.upholsterers.co.uk
21. Payment terms: The material invoice has to be paid upfront to order the material and pay the fabric/ leather supplier.
The labour invoice: _ We required full payment for labour invoices that under 3600.
For invoice over 3600 we required half payment upfront and when the job has been done, we confirm with photos to make the last payment
before the delivery date.